We're here to help
The fastest way to reach us is from inside the app: go to Settings → Send feedback. Your message goes directly to our team with your app version and device type attached automatically.
For account or privacy questions, email us at [email protected]. We aim to respond within 2 business days.
My chart looks wrong.
Double-check your birth date, time and place. Birth time errors of even 30 minutes can change the lagna.
If the time is uncertain, use the Birth Time Verification tool in the app. See also the
FAQ.
Subscription / billing questions.
Subscriptions are managed by Apple or Google, not by Jyotishka. For refunds or billing issues,
contact App Store Support or Google Play Support directly. For questions about what's included in
Premium, see FAQ → Premium.
Delete my account.
Open the app → Settings → Delete account. Type DELETE to confirm. All data will be removed within 30 days.
See our Privacy Policy for details on data erasure.
The AI model isn't downloading.
This applies to the optional on-device AI model, which is available on Android only for now. The
model is about 0.8 GB — please download on a stable Wi-Fi connection. If it stalls, force-quit the
app and try again. Cloud chat works regardless and needs no download.
To exercise your rights under GDPR, India's DPDP Act 2023, or CCPA (data access, portability or erasure), email [email protected].